Refund Policy

Refunds will only be processed for eligible situations stated below. Non-product related requests are not refundable.
- If the package is lost in transit, we will arrange a refund immediately.
- Approved returns due to our fault are issued as store credit only, not cash refund.
- Shipping fees (original shipping fee and return label cost) are non-refundable.

We are not responsible for delivery issues once the parcel leaves our warehouse. Please double-check your shipping address at checkout.
For defective products: Please contact us to troubleshoot, and provide your order number.
If quality failure happens within the valid warranty period, warranty support applies. Each product has its own warranty term. If not shown on the product page, email yocytoy@proton.me for enquiry.
Required proof for warranty claim:
1. Front and back photos of the original YOCYTOY packaging
2. Photos or video showing the defective issue
What to do if items arrive damaged:
1. If possible, file a complaint with the courier representative before signing for the parcel.
2. If you have already signed, take damage photos and contact the local courier office to claim compensation.
3. Then contact YOCYTOY right away with your order number, description and damage pictures.

All discounted and sale items are non-refundable.
We will notify you after receiving and inspecting your returned parcel to confirm the result. Please allow processing time for store credit arrangement.