Information about order processing, delivery, tracking, and shipping responsibilities.
This Shipping Policy explains the full workflow of order processing, packaging, shipping, tracking, delivery time, and related responsibilities for all orders placed on YOCY official website. By placing an order on our site, you agree to the terms listed below.
#### 1. Order Processing
Once your payment is successfully confirmed, we will start the order processing procedure. The standard processing time is 1 to 3 business days.
Every silicone artwork will go through strict quality inspection, cleaning and careful packaging before dispatch. We use protective packaging materials to minimize risk of damage during international transit. Orders placed on weekends or holidays will start processing on the next business day. We reserve the right to extend processing time slightly for large orders or limited-edition handmade items.
#### 2. Shipping & Delivery
YOCY provides worldwide shipping service to most countries and regions.
Once your parcel is dispatched, we will send a confirmation email containing your unique tracking number and tracking link. You can use this number to check the real-time logistics status of your package. **Estimated Delivery Time**: 7–20 business days after dispatch.
Delivery time is estimated and not guaranteed. Actual delivery speed depends on destination country, local postal service, customs clearance and global logistics conditions.
#### 3. Customs & Import Duties
Buyers are fully responsible for all local customs duties, import taxes, VAT, customs clearance fees or any related charges required by your country. We cannot predict or cover these fees.
Customs inspection may cause unexpected delays to your delivery schedule. Delays caused by customs clearance are out of our control, and we will not be liable for any losses resulting from customs hold.
#### 4. Shipping Responsibilities
We take full responsibility for items before they leave our warehouse. Once the parcel is marked as "delivered" by the logistics carrier, ownership and risk of loss transfer to the buyer.
Please check your shipping address carefully when placing your order. We are not responsible for lost or undelivered packages caused by incorrect or incomplete shipping address provided by customers.
If your tracking shows delivered but you have not received the package, please first check with your local post office, neighbors or building management before contacting us.
#### 5. Shipping Restrictions
Some destinations have import restrictions on silicone goods. It is the buyer’s responsibility to confirm whether such items can be legally imported into your country before ordering. We will not be responsible for packages seized or returned by local customs due to import bans.
This Shipping Policy explains the full workflow of order processing, packaging, shipping, tracking, delivery time, and related responsibilities for all orders placed on YOCY official website. By placing an order on our site, you agree to the terms listed below.
#### 1. Order Processing
Once your payment is successfully confirmed, we will start the order processing procedure. The standard processing time is 1 to 3 business days.
Every silicone artwork will go through strict quality inspection, cleaning and careful packaging before dispatch. We use protective packaging materials to minimize risk of damage during international transit. Orders placed on weekends or holidays will start processing on the next business day. We reserve the right to extend processing time slightly for large orders or limited-edition handmade items.
#### 2. Shipping & Delivery
YOCY provides worldwide shipping service to most countries and regions.
Once your parcel is dispatched, we will send a confirmation email containing your unique tracking number and tracking link. You can use this number to check the real-time logistics status of your package. **Estimated Delivery Time**: 7–20 business days after dispatch.
Delivery time is estimated and not guaranteed. Actual delivery speed depends on destination country, local postal service, customs clearance and global logistics conditions.
#### 3. Customs & Import Duties
Buyers are fully responsible for all local customs duties, import taxes, VAT, customs clearance fees or any related charges required by your country. We cannot predict or cover these fees.
Customs inspection may cause unexpected delays to your delivery schedule. Delays caused by customs clearance are out of our control, and we will not be liable for any losses resulting from customs hold.
#### 4. Shipping Responsibilities
We take full responsibility for items before they leave our warehouse. Once the parcel is marked as "delivered" by the logistics carrier, ownership and risk of loss transfer to the buyer.
Please check your shipping address carefully when placing your order. We are not responsible for lost or undelivered packages caused by incorrect or incomplete shipping address provided by customers.
If your tracking shows delivered but you have not received the package, please first check with your local post office, neighbors or building management before contacting us.
#### 5. Shipping Restrictions
Some destinations have import restrictions on silicone goods. It is the buyer’s responsibility to confirm whether such items can be legally imported into your country before ordering. We will not be responsible for packages seized or returned by local customs due to import bans.
LastUpdated: 2026-11-02